cuanhoki.com Platform Privacy Notice

This page describes what we collect when you use cuanhoki.com and how we keep that data protected. Your privacy is fundamental to our operation. We do not sell your information, and we restrict access to your personal data to authorized staff and trusted service providers only.

We at cuanhoki.com collect information necessary to verify your identity, process your deposits and withdrawals, deliver our sportsbook and live-dealer games, and comply with anti-fraud and anti-money laundering regulations. We encrypt sensitive data, maintain segregated account structures, and log all access for audit purposes.

Read through this notice to understand exactly what data we hold, who can access it, how long we keep it, and what rights you have. If you have questions after reading, contact our support team via email or live chat.

What Data We Collect at cuanhoki.com

We at cuanhoki.com collect personal information during registration and ongoing account use. Your name, email address, phone number, and date of birth are required to open your account. We also collect your residential address and government-issued identity document (KTP, passport, or driver's license) to verify your identity as part of our Know Your Customer (KYC) process.

Once your account is active, we collect transaction data from every deposit, withdrawal, and game session on cuanhoki.com. This includes payment method details (last four digits of your card or e-wallet account), amounts, timestamps, and settlement status. We also log your gameplay—session IDs, game titles, bet amounts, outcomes, and server-side timestamps for live-dealer tables, slots, and sportsbook wagers.

We collect device information when you access cuanhoki.com via mobile app or web browser. This includes your device type, operating system version, app version, IP address, and location inferred from your IP. We use this data to deliver optimized streams, detect fraud, and prevent unauthorized access to your account.

Personal identifiers: name, email, phone, date of birth, residential address
Identity documents: government ID, proof of address
Payment data: e-wallet or bank account details used for deposits and withdrawals
Transaction history: all deposits, withdrawals, bets, and game outcomes tied to your account
Device and session data: IP address, device type, browser version, session logs
Communication history: support tickets, live chat transcripts, email exchanges

How We Use Your Data on cuanhoki.com

We use your personal data to deliver cuanhoki.com services and comply with law. Your identity verification documents confirm that you are of legal age and entitled to open an account. Your payment method details allow us to process deposits and withdrawals securely. Your transaction history enables us to settle bets, calculate your account balance, and provide you with an auditable record of all gaming activity.

We at cuanhoki.com use your data to prevent fraud and money laundering. We analyze transaction patterns, device fingerprints, and account behavior to detect suspicious activity. If we notice unusual patterns—for example, rapid withdrawals from new accounts or deposits from multiple payment methods within hours—we may request additional verification or temporarily restrict your account pending review.

We also use your data for service improvement. We analyze gameplay patterns to ensure our games load properly, our live-dealer studios maintain quality, and our sportsbook markets operate fairly. We do not use your data for marketing to third parties or any purpose outside the scope outlined in this notice.

Identity verification: We use your government ID and address proof to confirm you are who you claim and meet legal eligibility requirements.
Payment processing: Your cuanhoki.com payment details are encrypted and used only to complete deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank VAs.
Fraud prevention: We monitor transaction and device patterns to protect your account and our platform from unauthorized access and financial crime.
Service delivery: We use gameplay and session data to maintain cuanhoki.com stability, stream quality, and fair outcomes across all game categories.

Third Parties and Data Sharing at cuanhoki.com

We at cuanhoki.com do not sell or rent your personal data to third parties for profit. However, we do share data with trusted service providers who process it on our behalf under strict confidentiality agreements. These include payment processors (who handle e-wallet and bank transfers for cuanhoki.com deposits and withdrawals), identity verification vendors (who confirm your KYC documents), and hosting providers (who store our servers in secure data centres).

Our payment processors in the mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment ecosystems receive minimal data—your name, account number, and transaction amount—only what is necessary to complete the transaction. Bank virtual account providers (online payment, e-wallet, mobile banking, local payment) receive similar data for settlement purposes.

We may disclose your data to law enforcement, regulators, or courts if required by law or legal process. We also may share anonymized, aggregated data (e.g., "players in Jakarta favor live-dealer games") for statistical and research purposes, but this data cannot identify you individually.

Your data at cuanhoki.com is encrypted, logged, and accessible only to authorized personnel. We treat your privacy as a core responsibility.

cuanhoki.com data protection team

Data Retention and Deletion on cuanhoki.com

We at cuanhoki.com retain your personal and transaction data for as long as your account is active and for a period afterward as required by law. Typically, we keep records for several years to comply with anti-money laundering regulations and to resolve disputes or disputes that may arise after account closure.

If you request account deletion, we anonymize or delete your personal information subject to legal obligations. However, we retain transaction records and game outcomes indefinitely in pseudonymous form (linked to an account ID rather than your name) to maintain cuanhoki.com's audit trail and comply with gaming regulations.

If you close your cuanhoki.com account and withdraw all funds, your account balance becomes zero. We will not retain any balance or reactivate the account without your explicit request. Payment method details are deleted or tokenized after your final withdrawal.

Cookies and Tracking on cuanhoki.com

We at cuanhoki.com use cookies and similar tracking technologies to deliver our platform. Session cookies allow you to remain logged into cuanhoki.com across pages and maintain your gaming session. Preference cookies remember your language choice, display settings, and other customizations you set within your account.

Analytics cookies help us understand how players use cuanhoki.com—which game categories are most popular in Jakarta, Surabaya, Bandung, Medan, or Semarang, when peak usage occurs, and where the app may have performance issues. These cookies do not identify you individually; they track aggregate usage patterns.

Our cuanhoki.com app may also use device identifiers and fingerprinting to prevent fraud and enforce account security. These are stored on your device and used to verify that future logins come from your recognized device.

Your Rights and Choices on cuanhoki.com

You have the right to access, correct, or request deletion of your personal data held at cuanhoki.com, subject to legal constraints. You can update your name, email, phone number, and address through your account settings. For more complex requests—such as a full data export or account deletion—contact our support team.

You may disable cookies in your web browser settings, but this may limit your ability to use certain cuanhoki.com features. You can opt out of analytics tracking by adjusting your app privacy settings. These choices do not affect your ability to deposit, play, or withdraw from cuanhoki.com.

If you believe cuanhoki.com has misused your data or violated your privacy rights, contact our support team or escalate your concern to a data protection authority in your jurisdiction. We take all privacy complaints seriously and investigate thoroughly.

Data Localization and International Transfer

Our cuanhoki.com servers may sit outside your jurisdiction. Data you enter at cuanhoki.com may be transferred, stored, and processed internationally. By using cuanhoki.com, you consent to such international data transfers. We apply the same security and confidentiality standards to all data, regardless of where it is processed.

We comply with applicable data protection laws in the jurisdictions where we operate. If your local law restricts data transfers outside your country, you are responsible for verifying that your use of cuanhoki.com complies with those restrictions before opening an account.

Updates to This Privacy Notice

We at cuanhoki.com may update this privacy notice at any time. Material changes will be communicated via email or in-app notification. Your continued use of cuanhoki.com after changes are posted constitutes acceptance of the updated notice. If you disagree with our changes, you may request account closure and withdrawal of your balance.

If you have questions about cuanhoki.com's privacy practices, contact our support team in English or Indonesian via email or live chat. We maintain historical records of all privacy-related inquiries for transparency and quality assurance.